Thanks from SECAmb

The South East Coast Ambulance Service (SECAmb) has formally stood down the critical incident declared on Thursday, 25 June 2026, following an unprecedented period of extreme heat

Despite ending the critical status, management warns that the service remains exceptionally busy and faces sustained high demand. 

Summary of the Surge

• 999 Call Surge: Emergency calls increased by 28%, with over 13,600 calls answered during the peak period.
• NHS 111 Demand: NHS 111 teams for Kent, Medway, and Sussex handled over 9,200 calls, a 10% rise.
• Historical Pressure: The heatwave caused one of the busiest periods in the trust's history. 

Official Statements

Strategic Commander John O'Sullivan praised staff and volunteers for their dedication in handling the, "challenging period," and asked the public to continue using services wisely as the trust remains busy. 

Guidance for the Public

Due to ongoing high demand, the public is urged to use services responsibly:

• Call 999 only for life-threatening emergencies.
• Expect longer waits for less serious conditions.
• Utilise alternative care options such as NHS 111 Online, pharmacies, or GPs for non-emergency situations.